Skip to content

SMS Notifications

Use this page to configure SMS behavior and monitor message delivery activity in CTB Admin.

Summary

Use this page to keep customer and operational messaging reliable. Proper SMS setup helps ensure alerts, reminders, and transaction updates are sent on time.

When to use this page

  • When SMS delivery is being enabled for the first time.
  • When provider credentials or sending rules change.
  • When you need to investigate failed or delayed SMS messages.

How to access this page

From the left sidebar, go to Settings and Admin -> SMS Notifications.

Prerequisites

  • You have access permission for SMS configuration.
  • Required SMS provider details are available.

Step-by-step instructions

  1. Open SMS Notifications.
  2. Configure sender/provider settings as required by your organization.
  3. Save configuration changes.
  4. Trigger a test message using a safe internal number.
  5. Review delivery logs to confirm successful sending.
  6. Resolve any failed entries before enabling broad usage.

Field reference

  • Provider/Sender configuration - Details used to route SMS messages.
  • Enable SMS - Toggles message sending on or off.
  • Test message action - Sends a validation SMS to confirm setup.
  • Delivery log - History of sent, delivered, and failed messages.

Tips and common issues

  • Always send a test message after configuration changes.
  • Validate phone number format before troubleshooting provider errors.
  • Review failed log entries first when users report missing messages.