Error Pages¶
Use this page to understand the standard error screens users may see in CTB Admin and what to do next.
Summary¶
Error pages help users recover from missing pages, permission issues, or server problems. Use this page as a quick support reference when a user reports an unexpected screen.
Common error pages¶
| Error | What it means | What you should do |
|---|---|---|
| 403 | You do not have permission to view the page. | Confirm your role or ask an administrator to grant access. |
| 404 | The page or record could not be found. | Check the link, search again, or return to the module list. |
| 500 | The server encountered a problem. | Refresh the page and report the issue if it continues. |
| Maintenance | The site is temporarily restricted. | Wait until maintenance is complete and try again later. |
When to use this page¶
- When a user reports a page is missing.
- When a user cannot access a record.
- When the site shows a server or maintenance message.
Tips and common issues¶
- Check the exact error code before giving support advice.
- Confirm the user is logged in before treating a 403 as a system problem.
- Use the audit log if the missing page is tied to a record change.